The hotel has a level two access grading
There are three rooms suitable for physically disabled guests - all situated on the first floor and each with atrium water garden balcony views. Each bathroom has a standard bath but the shower is designed so that you can place a wheelchair directly below it.
Access to the reception hall from both the car park and the Promenade is by convenient ramps and all floors are level and accessible from one of three lifts.
The Breakfast Room is located on the first floor and has level access.
A ramp gives access to The Gallery restaurant and bar. Sir Normans Bar has some raised seating areas.
There is a special lowered section to the reception counter for easy registration and communication with the reception staff.
For disabled non-resident guests there is a disabled toilet facility on the ground floor and first floor immediately adjacent to the main lift.
The edge of the swimming pool is accessible by wheelchair but the changing room is not and it is therefore best to get changed in your bedroom first and then come down to the pool. Dressing gowns can be added on request.
There are two disabled parking spaces in the hotel underground car park. When first arriving by car go straight round to the rear of the hotel and drive down the ramp into the car park.